Refund Policy

1. What you buy

The only thing sold for money in VemoVide is a Coin pack: a prepaid in-app balance, priced in Indian rupees, credited to your account once the payment provider confirms the payment. Coins are then spent inside the app to buy a series, which becomes ad-free and unlocked on your account.

Points are earned by using the app and are never sold. They have no cash value and are not refundable or exchangeable.

2. Coin packs

A Coin pack is delivered digitally and immediately. Once the Coins have been credited to your account the purchase is complete and, except in the cases below, not refundable.

We refund a Coin pack in full when: the payment was captured but the Coins were not credited within 24 hours and our support team cannot credit them; you were charged more than once for the same order; or the transaction was unauthorised and you report it to us within 7 days. In these cases you may choose a refund or a re-credit.

Payments made through Google Play are subject to Google Play's refund process in addition to this Policy.

3. Series purchases

Buying a series with Coins or Points unlocks it on your account immediately and permanently. Because the benefit is delivered at once, a series purchase is final. If a series you bought cannot be played because of a fault on our side that we are unable to fix, contact support within 7 days and we will return the Coins or Points to your balance.

4. Orders that were not paid

A recharge order that is never paid — for example because you closed the payment page — expires on its own. Nothing is charged and there is nothing to refund. An order shows as "Awaiting payment" in your Wallet history until it expires.

5. How to request a refund

Write to our support address (published in the app and on this site) from the mobile number on your account, with the order date, the amount and, where possible, the order ID from your Wallet history. We reply within 5 business days.

An approved refund is returned to the original payment method. The payment provider or your bank usually completes it within 5 to 7 business days; we cannot speed up their processing. Refunds are never paid in Coins or Points unless you ask for a re-credit instead.

6. Account closure and abuse

Unused Coins and Points are forfeited when an account is closed at your request or terminated for a breach of our Terms; they are not refunded. We may refuse refunds where we reasonably believe a request is fraudulent or abusive.

7. Your statutory rights

Nothing in this Policy limits rights you have under the Consumer Protection Act, 2019 or other applicable law. Where the law gives you a broader right to a refund, the law applies.

8. Changes and contact

We may update this Policy; the date above shows the latest version. Questions about a payment can be sent to the support contact published in the app's settings and in the footer of this site.